Refund policy

Refund Policy

Costal Links Return Policy

At Costal Links, we want you to love your gear. If something doesn’t meet your expectations, we offer a simple return process to make it right. Returns are accepted within 30 days of delivery for eligible items.

Eligibility

Eligible Items:

  • Unused and unworn products in original condition
  • All tags attached
  • Original packaging intact
  • Includes all accessories and manuals

Ineligible Items:

  • Customized or personalized products (e.g., engraved clubs or custom-fitted apparel)
  • Final sale items (clearly marked at checkout)
  • Items damaged due to misuse, alteration, or normal wear

All returned items must be in resalable condition to qualify for a refund or exchange.

Return Process

1. Initiate Your Return
Email our team at costallinkssupport@gmail.com within 30 days of delivery. Include:

  • Your order number
  • Item(s) you wish to return
  • A brief reason (e.g., “doesn’t fit” or “changed my mind”)

If your return is eligible, we’ll send you a prepaid return shipping label.

2. Pack and Ship

  • Use the original packaging when possible
  • Pack items securely
  • Attach the provided shipping label
  • Drop off at your nearest carrier location

3. Timeline

  • Returns are processed within 3–5 business days of receipt
  • Refunds are issued within 5–7 business days after inspection
    (Timing may vary depending on your bank)

Shipping and Costs

  • Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is damaged, defective, or incorrect
  • Our Responsibility: If we made an error, we’ll cover return shipping and provide a full refund or replacement

Refunds and Exchanges

Full Refunds:
Eligible returns receive a full refund of the item price (excluding original shipping fees)

Exchanges:
Want a different size or color? Let us know—we’ll ship the replacement once we receive your return. Size/color exchanges for the same item ship free of charge.

Partial Refunds:
Items returned in non-original condition may receive a partial refund at our discretion.

Exceptions and Quality Assurance

Damaged or Defective Items:
Report within 7 days of delivery with photos. We’ll issue a replacement or full refund and cover all shipping costs.

Lost or Delayed Shipments:
Contact us as soon as possible—we’ll work with the carrier to resolve the issue.

All returns are inspected. If an item doesn’t meet our return criteria, we’ll notify you and ship it back at your expense.

Contact Us

Have questions? Reach out to us at costallinkssupport@gmail.com or visit our Help Center.
We’re here to help you get back on the course with the right gear.